Frequently Asked Questions
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We focus on:
- Menopause and hormonal symptoms
- Recurrent urinary tract infections
- Vaginal and pelvic health concerns
- Urinary symptoms and bladder health
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This is a direct-pay practice. Payment is collected at the time of booking, and we do not bill insurance.
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In some cases, yes. You may be able to use HSA/FSA funds for visits. Please confirm with your plan.
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You must be physically located in California, where Dr. Lim is licensed at this time.
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If your condition requires in-person evaluation, imaging, or procedures, appropriate referrals and next steps will be provided.
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Yes, when appropriate. Some medications or conditions may require in-person evaluation and may not be managed via telehealth.
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Messaging is available for non-urgent questions.
- Response time is typically 1–2 business days
- Messaging is not for urgent concerns
- New or complex issues may require a scheduled visit
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Membership includes scheduled visits and limited messaging for ongoing care.
It is designed for continuity and support—not for urgent or unlimited on-demand care.
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Appointments may be rescheduled with at least 24 hours’ notice.
Late cancellations or missed appointments are non-refundable.
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This practice does not provide emergency care.
Please go to urgent care or the emergency room for urgent concerns.
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This practice is ideal if you:
- Want thoughtful, unrushed care
- Are seeking clarity and a structured plan
- Prefer direct access without traditional barriers
It may not be the best fit for urgent or emergency concerns.